CANCEL & RETURN POLICY
Cancellation by customer
You can cancel an order until it has been processed or approved or dispatched by us or within 12 hours from the time of ordering, whichever is applicable. We shall cancel the order and refund the entire amount
We will not be able to cancel orders that have already been processed and shipped out by us. Herbal Aid has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Herbal Aid and accept Herbal Aid's decision regarding the cancellation.
Cancellation by Herbal Aid
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Cash payment mode orders will be cancelled for non-receipt of cash within 2 days from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 2 days from the time of placing the order.
The amount will be refunded to you within 8-10 working days. For card payments, the refund will be processed back to the same card from where the payment was done.
How do I cancel an order?
1) Log into your herbal.co.uk account and go to the 'My Orders' page
2) Identify the item you want to cancel and click on the corresponding 'View Details' link.
3) In the detailed order page, you will see 'Cancel' links against each of the items in that order
4) Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
5) Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Why do I see a disabled 'Cancel' link?
A disabled 'Cancel' link can mean the following things:
- The item has already been processed or shipped byherbal.co.uk.com.
- The item has a quantity greater than one associated with it.
- The item is non-refundable.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days by the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Herbal Aid.com.
Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to us on the Herbal Aid website. We take utmost care for buyer satisfaction on purchasing products on Herbal Aid.com. You can claim for replacement if not satisfied with the product(s), if they meet our terms and conditions.
We would be unable to accept the returns, refunds or exchanges any product once the orders are processed or approved or shipped by us. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or an account credit if they meet our terms and conditions.
The product is entitled for return
- Item was defective
- Item was damaged during the shipping
- Products was / were missing
- Wrong item was sent
To be eligible for a return
- Item must be unused, unopened and in the same condition that you received it.
- It must be in the original packaging and accessories.
- Buyer need to raise the return request within 3 days from the date or delivery of products at buyer end.
- Buyer must contact on our website thru Your Login id, call us or email us. No SMS would be considered for return.
Following products shall not be eligible for return or replacement:
- Sale/offer/discounted items can neither be replaced, returned nor refunded
- In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Only regular priced items may be refunded.
- Damages due to misuse of product.
- Incidental damage due to malfunctioning of product.
- Any consumable item which has been used/installed.
- Products with tampered or missing serial/UPC numbers.
- Digital products/services
- Any damage/defect which are not covered under the manufacturer's warranty.
- Any product that is returned without all original packaging and accessories.