SHIPPING POLICY

 

Multiple dispatches

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In such cases, you may receive your order in multiple dispatches.

You may track the shipping status of your order on our website, by clicking at Track your Order section.

 

Delivery delay due to customer non-availability

All our products are shipped via third party couriers. If the product is not delivered due to door lock, the courier will make one more attempt next day. If the product is still not delivered, the product will lie in the local office of the courier for 5 days. If the product is not picked up within those 5 days, the order is cancelled and the product goes back to musloil.com.

 

What are the delivery charges?

Delivery charge varies with many factors but not limited to courier partners and distance between shipping destination

Herbal Aid incurs relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by Herbal Aid, if you shop with them for a minimum predefined value.

 

Why does the delivery date not correspond to the delivery timeline business days?

It is possible that the Herbal Aid or our courier partners have a holiday between the day you place your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Herbal Aid do not work on Sundays and this is factored in to the delivery dates.

 

What is the estimated delivery time?

Herbal Aid generally procures and ship the items within the time specified. Herbal Aid will mention the delivery time based on your location Zip Code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, it may take 1-2 weeks depending on the location. Business days exclude public holidays and Sundays.

 

Are there any hidden costs on herbalaid.co.uk?

There are NO hidden charges when you make a purchase on Herbal Aid. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

VAT or Delivery charges are not hidden charges and are charged (if at all) extra depending on the Herbal Aid's shipping policy.

 

Why does the estimated delivery time vary?

Estimated delivery time depends on the various factors but not limited to:

  •          Product availability
  •          Geographic location of the Herbal Aid
  •          Your shipping destination
  •          Courier partner's time-to-deliver in your location

 

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

 

Why Herbal Aid does not/cannot ship to my area?

Please enter your Zip Code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

 

If you haven't provided your Zip Code until the checkout stage, the Zip Code in your shipping address will be used to check for serviceability.

  •          Whether your location can be serviced or not depends on
  •          Whether the Herbal Aid ships to your location
  •          Legal restrictions, if any, in shipping particular products to your location
  •          The availability of reliable courier partners in your location

 

At times Herbal Aid prefer not to ship to certain locations. This is entirely at their discretion.

 

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

 

What do the different tags like "In Stock", "Available" mean?

 

'In Stock'

For items listed as "In Stock", means that items are available with us and ready to be sold and shipped

 

'Available'

The Herbal Aid might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 

'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (E.g. 5th May, August 3rd week)

 

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

 

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Herbal Aid.

 

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

 

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

 

Does Herbal Aid deliver internationally?

Yes, as of now, Herbal Aid does deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards/Net Banking.

 

Defective packing

If you believe that the products is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and send an email to care@herbalaid.co.uk, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.